Questions and Answers

12 Questions To Ask A Calgary Heating and Air Conditioning Contractor

Become an informed consumer. You have to know what to watch out for, and what questions to ask.

Many of these questions are also recommended by consumer protection groups such as the Better Business Bureau, electrical and gas utilities, trade associations and consumer or home improvement magazines. A good heating and cooling contractor in Calgary will have no problem answering these questions to your satisfaction.

1. Do you have a permanent place of business, and what is the address?
Many authorities recommend that you automatically reject any Calgary contractor or handyman working out of their home. Heating and air conditioning is without a doubt the most complex home service trade. You cannot risk having an amateur work on your equipment. For your family’s safety, choose a contractor that has some substance.

2. Is your company registered or licensed by the province or city to do heating and air conditioning work?
Licensing is required in many jurisdictions. For your protection, automatically reject any company that can’t present it’s license certificate.

3. Does your company carry both general liability and workers compensation insurance, and can you produce current certificates?
Immediately reject any contractor who can’t. Without proper insurance, all their liability lands on your shoulders.

4. How long have you been in business, under the same name?
While there are some good, experienced technicians out there who may have recently started their own company, it’s generally safer for you to choose a contractor that has been in operation at least five years.

5. Do your service technicians have digital carbon monoxide analyzers?
Carbon monoxide is a deadly gas sometimes produced by malfunctioning heating equipment. Automatically reject any company which doesn’t have the appropriate test equipment to diagnose this serious problem.

6. Can you perform an equipment sizing and selection calculation?
This analysis is an essential step when installing new heating and cooling equipment to ensure it is the right size for your home. Consumer protection groups and the equipment manufacturers state that knowing how to calculate this are indications of a good company.

7. Can you provide names of satisfied customers in my neighborhood?
A good company in Calgary will be organized enough to readily find this information, and have no problem providing you with names of happy customers.

8. Do your service technicians wear uniforms and ID badges?
This provides some evidence of stability, and a measure of security for you.

9. Can your company arrange financing?
Even if you don’t happen to need assistance in spreading out the cost of repairs or new equipment, the ability to arrange it for you is a sign of a more stable, customer-oriented business. Look for a Calgary heating and air conditioning company that accepts all major credit cards, and is able to help you arrange an easy payment plan for larger repairs or replacements.

10. What is your guarantee on service repairs? How long is it, and does it cover both parts AND labor?
Most companies limit their service labor warranty to only 30 days. Look for a one year warranty on both parts and labor. Ask about longer extended warranties on replacement equipment.

11. Do you have a refund policy if I am not satisfied? What is it?
Unfortunately, few heating and air companies will provide a refund if you aren’t happy. Look for a Calgary company that has a clear policy on this, that wants to do whatever is reasonable to satisfy you, and if they can’t, will refund your money.

12. Do you have any unresolved complaints with the Better Business Bureau?
While its almost impossible to keep everyone happy, a good contractor won’t let disputes linger. Just to be on the safe side, call the BBB and double check whatever the contractor told you. Note, however, that a clean BBB report does not all by itself mean that a company is a reputable firm.

Picking a plumbing and heating contractor should not be a random choice. It’s important to do your research. Use this list of questions to help identify the right company for you.

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