Hi, I’m Kyle Lumsden. In 1996, when my partner and I started ClearView, we just had one truck and our office was in the basement. We knew that every customer mattered, so we tried to treat customers the way we would want to be treated.
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Actually, I think the seed for this idea of customer service was planted in me at age 12 when I read How to Win Friends and Influence People. I loved that book!
Then, when I was almost grown, a buddy asked me to help him out for a day on a plumbing job. When I got home, my Dad said, “How did it go?” I said it went fine. He said, “That’s a good job, you should do that for a living.”
Before long, I was doing my apprenticeship in construction plumbing. But I liked meeting people and really wanted to work in a service industry. In addition, I had been inspired by reading books like Customers for Life and The Marriott Way.
So eventually, I got into service plumbing, we started ClearView, and I bought my partner out in 2001. Today we’ve grown to 9 trucks and over 12 employees. And we’ve done it by never forgetting that every customer matters.
If you have any plumbing, drain cleaning, heating or air conditioning need, I hope you’ll give us a call. You’re going to love our service; I personally guarantee it.